Refund Policy

We gladly accept returns for any quality issues and issue a refund. Anything that has been purchased online can be returned to our warehouse. Within 30 days, orders may be returned, and we will issue a refund. To send the item back please contact us at info@nayabi.com, and we will send you instructions on how to return the items.

Personalised orders

Please note refunds cannot be issued for made-to-order pieces due to their custom nature and the fact that they cannot be resold.

If you have made a mistake purchasing a custom-made piece we will have to charge a 40% restocking fee and you may need to cover return costs as these items cannot be resold due to their custom nature. Please ensure you double-check any spelling before placing a custom order with us :)